Your privacy matters to us. This policy explains exactly what personal data kalagarh collects, how we use it, who we share it with, and the rights you hold as a player on our Bangladesh platform.
All data transmitted between your device and the kalagarh platform is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
kalagarh gives every registered player the ability to access, correct, and request deletion of their personal data. Submit a request via live chat or email at any time and we will respond within 14 calendar days.
kalagarh does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. Your information is used solely to operate and improve the kalagarh platform and services.
We use only essential, functional, and analytics cookies on kalagarh. We do not deploy invasive third-party advertising cookies. You can review what cookies are active and understand their purpose in our Cookies section below.
Payment data processed via bKash, Nagad, Rocket, Upay, and partner banks is handled directly by those providers. kalagarh does not store full card or mobile banking credentials on our servers.
kalagarh retains personal data only as long as necessary for the purposes it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is the kalagarh platform, operated at kalagarh.org and serving players in the Bangladesh market. When this policy refers to "kalagarh", "we", "us", or "our", it means the entity operating the kalagarh platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data kalagarh holds about you, you may contact us at any time via live chat from your account dashboard or by emailing our support team. The support email address is displayed as plain text throughout this policy and is not a clickable link: [email protected]
This Privacy Policy applies to all personal data collected through the kalagarh website at kalagarh.org, through player account registration and activity, through payment processing, and through any communications between you and the kalagarh support team. It applies to all players registered on the platform regardless of their location within Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
kalagarh collects personal data from you in several ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment and identity verification providers. The following table summarises the categories of data we collect.
kalagarh does not intentionally collect sensitive personal data such as biometric data, medical records, political opinions, or religious beliefs. If such data is incidentally included in documentation you provide during KYC verification, it will be handled with the same care as all other personal data and used solely for identity verification purposes.
Children's data: kalagarh does not knowingly collect personal data from individuals under the age of 18. If we discover that a person under 18 has provided us with personal data, we will immediately close the associated account, delete the data, and handle the matter in accordance with applicable child protection obligations. If you believe a minor has registered on kalagarh, please notify us at [email protected] immediately.
kalagarh uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was collected. The following list explains each purpose and the legal basis on which we rely to process your data.
kalagarh does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process deposits and withdrawals, kalagarh shares necessary financial and identity data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. Each of these providers operates under their own privacy policy and data processing agreements.
kalagarh operates games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and gaming session data to deliver their game content and to conduct their own fraud prevention checks. These studios are bound by data processing agreements with kalagarh and are not permitted to use your data for their own independent purposes.
To complete KYC verification, kalagarh may use third-party identity verification services. These services receive only the data strictly necessary to verify your identity — such as your name, date of birth, and a copy of your identity document. They act as data processors on kalagarh's behalf.
kalagarh may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other illegal activity. We will notify you of such disclosure where legally permitted to do so.
No sale of data. kalagarh will never sell, rent, auction, or otherwise transfer your personal data to any third party for their own independent marketing or commercial purposes. Any sharing of your data is limited to what is strictly necessary for the operation of the kalagarh platform and services described in this policy.
kalagarh uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our services. A cookie is a small text file stored on your device when you visit the kalagarh website. The following categories of cookies are used on kalagarh.org.
kalagarh does not deploy third-party advertising or retargeting cookies. You will not be tracked across other websites for the purpose of serving you advertisements based on your kalagarh activity.
You may manage cookie preferences through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies. Note that disabling strictly necessary or responsible gaming cookies will impair the functionality of the kalagarh platform. For guidance on managing cookies in your specific browser, refer to that browser's help documentation.
kalagarh retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to provide services to you, and to comply with applicable legal, regulatory, and accounting obligations. The following retention periods apply to the main categories of personal data we hold.
When a retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and platform improvement purposes.
If you request deletion of your personal data before the applicable retention period has expired, kalagarh will delete all data that is not subject to a legal obligation to retain. Data that must be retained by law will be securely isolated so that it is no longer used for any active operational purpose during the remainder of the retention period.
As a kalagarh player, you have a number of rights in relation to the personal data we hold about you. kalagarh is committed to honouring these rights promptly and transparently. To exercise any of the following rights, contact us via live chat or at [email protected]. We will respond within 14 calendar days of receiving a valid request.
You have the right to request a copy of all personal data kalagarh holds about you, along with information about how it is processed and with whom it is shared.
If any personal data kalagarh holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request that kalagarh delete your personal data where it is no longer necessary for the purposes collected, where you withdraw consent, or where it has been unlawfully processed — subject to legal retention obligations.
You may request that kalagarh temporarily restrict the processing of your data while accuracy is verified, a legal claim is being investigated, or where you have objected to processing pending an outcome.
Where kalagarh processes your data on the basis of your consent or a contract, you may request that we provide your data in a structured, commonly used, machine-readable format for transfer to another provider.
You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, and kalagarh will assess whether its interests override yours.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time via your account dashboard or by contacting support. Withdrawal does not affect prior processing.
If you are unsatisfied with how kalagarh has handled your personal data or a privacy rights request, you have the right to raise a formal complaint. Submit your complaint to [email protected] with the subject line "Privacy Complaint".
kalagarh takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes the following measures.
Your responsibility. You also play an important role in keeping your account secure. Use a strong, unique password for your kalagarh account. Do not share your login credentials with anyone — not even kalagarh support staff. If you suspect your account has been accessed by someone else, contact us immediately via live chat or at [email protected] so we can act swiftly to secure your account.
The kalagarh platform integrates with a number of third-party services to deliver the full range of games, payment options, and support tools available to players. This section explains how those integrations affect your personal data.
kalagarh hosts games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch and play a game from one of these providers, a session is established with that provider's servers. The provider may receive technical data (such as your session token, bet amounts, and game outcomes) to deliver the game and to calculate results. These providers are bound by data processing agreements with kalagarh and are certified by independent testing laboratories for fairness and data security.
Deposits and withdrawals on kalagarh are processed via third-party payment providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these providers maintains its own privacy policy governing how it handles your financial data. kalagarh receives confirmation of successful transactions from these providers but does not store your full payment credentials.
kalagarh may use privacy-respecting analytics tools to understand platform usage patterns at an aggregate level. Where such tools are used, they are configured to anonymise IP addresses and to avoid the creation of personally identifiable profiles. No individually identifiable data is shared with analytics providers.
kalagarh is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party payment or service providers you interact with in connection with your kalagarh account.
kalagarh may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When a material change is made, we will notify registered players by email to the address on file and via a notice on the platform dashboard, at least 7 days before the change takes effect.
Non-material changes — such as corrections of typographical errors, clarifications of existing language, or updates to contact details — may be made without prior notice and will take effect immediately upon publication on this page.
The current version of this Privacy Policy is always available at kalagarh.org/privacy-policy. The effective date at the top of this page reflects the date the current version came into force. We recommend that you review this policy periodically to stay informed of how kalagarh protects your personal data.
Your continued use of the kalagarh platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the changes, you should discontinue use of the kalagarh platform and may request account closure by contacting our support team.
This Privacy Policy was last reviewed and updated on 1 January 2026. kalagarh recommends that all players re-read this policy periodically to stay informed of any updates. If you have questions about any change to this policy, contact us via live chat or at [email protected] before continuing to use the platform.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how kalagarh handles your personal data, please use one of the contact methods below. All contact details are displayed as plain text and are not clickable links.
Available 24 hours a day, 7 days a week, from your kalagarh account dashboard. This is the fastest way to reach our privacy team — typical response time is under 90 seconds, operating on Bangladesh Standard Time (BST, UTC+6).
For formal privacy rights requests, data deletion requests, complaints, or detailed enquiries. Use the subject line "Privacy Request" or "Privacy Complaint" to ensure prompt routing. Plain text address — not a clickable link:
kalagarh aims to respond to all privacy rights requests within 14 calendar days. For complex requests — such as full data exports or detailed erasure requests spanning multiple data categories — we may require up to 30 calendar days. We will always acknowledge receipt of your request within 2 business days and keep you informed of progress.
Now that you understand how kalagarh protects your data, explore our cricket betting, slots, and live casino — or read our FAQ for more answers. For adults aged 18 and above only.